VP of Sales Operations

Vice President of Sales Operations

• The Vice President of Sales Operations is responsible for directing and monitoring all internal sales operations of the Company so that the goals of the Company are consistently and successfully achieved, ensuring the effective performance of each department of the Company.
• Responsibilities include, but are not limited to: reimbursement assessments, strategic planning, budgeting, certification, accreditation, and compliance issues.
• Develops new business relationships and expands existing business relationships to ensure a steady flow of consulting engagements.
• Provides high quality consulting and business advisory services such as budgeting, strategic planning and advising on operational efficiencies for clients in the industry.
• Recognizes issues and potential problems, develops relevant facts, formulates alternative solutions and makes appropriate decisions based on such analysis.
• Applies technical knowledge to achieve practical solutions for clients.
• Maintains subject matter regulatory expertise for clients in the industry.
• Applies an understanding of the relationship between clinical and financial operations of clients in the industry.
• Keeps current on recent developments and new pronouncements in his/her field, and informs clients of timely topics relevant to their business.
• Writes clear and concise letters, memos, bulletins, and articles, and conducts effective presentations.
• Develops and maintains effective relationships with business owners and key client personnel.
• Plans, organizes and manages client assignments including pricing, time budgets and realization.
• Serves as project manager for client engagements
• Works collaboratively with others in the healthcare department to ensure engagements are assigned to the appropriate staff and establishes workload priorities.
• Optimizes fees, avoids bad debts, collects fees promptly and works to increase income and profit.
• Establishes and achieves appropriate goals for billing, chargeable hours and realization.
• Actively seeks to develop referral sources and networking with community leaders.
• Regularly presents at seminars and trade association meetings representing the community.
• Initiates sales calls and is able to obtain engagements.
• Participates in networking events and industry associations – both firm associates and healthcare trade associations.
• Identifies opportunities to develop and expand existing business relationships.
• Pursues cross-selling opportunities with existing clients.
• Participates in professional, charitable, social and other activities that cultivate relationships with referral sources.
• Contributes constructive ideas to improve operations.
• Demonstrates leadership through example. Operates as an effective role model. Inspires and motivates staff.
• Trains and mentors staff to expand their knowledge of services.
• Provides accurate and insightful evaluation and feedback for staff.
• Supervises the work of others. Effectively delegates by providing appropriate instructions, follow-up and feedback.
• Participates in the recruitment and retention of staff.
• Recruit, hire and direct supervisory staff of each department of the Company.
• Implement internal processes to measure, assess, and improve the performance of each department of the Company.
• Ensure consistently high quality of service by each department of the Company.
• Conduct regular meetings with supervisors to evaluate performance of each department.
• Ensure evaluation of each staff member annually and establish goals for the upcoming year. Monitor employee progress toward these goals.
• Develop budget plan for each fiscal year in coordination with President; monitor operational expenses for compliance with the Company expense budget.
• Delegate authority as necessary to ensure that all responsibilities of this position are fulfilled in a timely and accurate manner.
• Ensure ongoing Company compliance with all laws and regulations; ensure that the Company meets or exceeds accreditation standards; and implement ‘’best practices’’ in all departmental activities.
• Participate in surveys conducted by authorized inspection agencies.
• Participate in the Company’s Performance Management program as requested by the Performance Management Coordinator.
• Direct and participate in Company committees when requested.
• Pursue continuing education programs appropriate to job responsibilities.
• Perform other duties as assigned by President.

Qualifications:

• Bachelor’s Degree
• Understanding of regulatory and reimbursement issues facing post-acute care providers
• Five years of management experience in HME or home health industry.
• Ability to express ideas clearly and concisely both in writing and verbally.
• Ability to obtain confidence and respect of clients by demonstrating professionalism and enthusiasm.
• Demonstrates problem-solving creativity and the ability to see the big picture.
• Ability to balance client services, technical reading and research with networking and other marketing and administrative responsibilities.
• Displays strong initiative.
• Requires little supervision or direction.
• Exhibits clear judgment, aptitude for critical thinking, and sound decision making abilities.
• Ability to maintain composure under stressful circumstances.
• Dependable, punctual and reliable.
• Supports and adheres to the Company’s mission, vision and core values.
• Takes responsibility and initiative for own professional and personal development.
• Responds appropriately to constructive feedback.
• Maintains personal professional designation requirements including registrations, licenses and certifications.
• Ability to organize and plan the activities of subordinates, and to delegate appropriately.